Privacy & Messaging Policy
Effective Date: June 27, 2026
This Privacy & Messaging Policy explains how Ilyes Engineering ("we," "us," or "our") collects, uses, and protects your information, including your phone number and how we use text (SMS) messaging. By providing your contact information to us, you agree to the practices described below.
Information We Collect
We may collect the following information when you contact us or use our services:
- Your name and the name of your business.
- Contact details such as your email address and phone number.
- Information you provide when communicating with us or using software we operate.
How Phone Numbers Are Collected and Used
We collect phone numbers directly from you — for example, when you provide your number to us, sign up for a service, or place an order through a platform we operate. We use phone numbers to communicate with you about your account, orders, and services, including by sending text (SMS) messages where you have provided consent.
SMS / Text Messaging
We use SMS/text messages for transactional and operational notifications only — for example, order confirmations, pickup and delivery status, appointment reminders, and account-related alerts.
- Message frequency: Message frequency varies and depends on your activity (for example, the number of orders or appointments you have). Messages are sent on an as-needed, event-driven basis rather than on a recurring marketing schedule.
- Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
- Marketing: We do not use SMS/text messaging to send marketing or promotional messages.
How to Opt Out or Get Help
Opt out: Reply STOP to any text message at any time to unsubscribe. After you reply STOP, we will send a confirmation message and will no longer send you SMS messages unless you opt back in.
Get help: Reply HELP to any text message for assistance, or contact us using the details below.
How We Protect and Share Your Information
We do not sell, rent, or share your contact information — including your phone number — with third parties for their marketing purposes. We may share information only with service providers who help us operate our business and deliver messages (such as our messaging provider), and only to the extent necessary to provide our services or as required by law. These providers are not permitted to use your information for their own marketing.
Data Retention
We retain your information only for as long as necessary to provide our services and to comply with our legal obligations. You may request that we update or delete your information by contacting us.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page.
Contact Us
If you have questions about this Privacy & Messaging Policy, contact us at:
- Email: steve@ilyes.engineering
- Phone: (717) 347-8718
- Location: York, PA